Report a Leak

There is no such thing as a good time for a roof leak. Big or small, a leaky roof is inconvenient and has the potential to drain your profit, if it isn’t fixed quickly and properly.

If you suspect your commercial roof has a leak, Firestone is here to help. Firestone Canada has a network of over 3,500 contractors that can assist you with repairs. Please contact the QBS Call Center at 800-830-5612.

If you have a leak in your Firestone warranted roof system please complete and submit our report a leak form or send an email to warrantyservices@bfdp.com with the following information:

  1. Warranty Number or Project Number (Building Owners name, Building ID, and full physical address if Warranty Number is not available)
  2. Name, telephone number and fax number of person reporting the leak
  3. Name and telephone number for the contact person onsite
  4. Description of the leak

Within 24 hours, you will receive a confirmation with the responding contractor’s information.

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